Refund policy

Returns, Exchanges & Refund Policy – Khyal Store

At Khyal Store, we are fully committed to complying with the Egyptian Consumer Protection Law No. 181 of 2018, while ensuring fairness to both the customer and the business, considering the nature of the products sold (original perfumes).

1. General Policy Scope

Perfumes are classified as personal-use products. Therefore:

  • Returns or exchanges are not accepted once the product has been opened or used.

  • The shipment must not be opened before full receipt from the courier.

  • Accepting the order from the courier confirms that the package is received in good external condition.

2. Cases Where Returns or Exchanges Are Accepted

Returns or exchanges are accepted only in the following legally permitted cases:

  1. The product has a manufacturing defect.

  2. The customer receives a wrong product that does not match the order.

  3. The product is damaged before use, provided the package has not been opened.

3. Reporting Period

  • The customer must report the issue within 3 days from the delivery date.

  • Requests submitted after this period will not be accepted.

To submit a request, please contact us at:
📧 info@khyalstore.com
📞 +201031479696
Including the order number and clear photos/videos showing the issue.

4. Product Condition for Return or Exchange

For a return or exchange to be approved, the product must be:

  • Unused and unopened

  • In its original, sealed packaging

  • Accompanied by all original components

Any product that has been opened, tested, or used will not be eligible for return or exchange.

5. Inspection Process

  • All returned products are subject to inspection by Khyal Store.

  • Approval is granted only after confirming that the issue is due to a manufacturing or fulfillment error, not misuse.

6. Refund Policy (According to Egyptian Law)

If the return is approved, the customer will be entitled to one of the following options:

  • Exchange the product with the same item or an equivalent alternative (subject to availability), or

  • Refund the full value of the product

Refunds will be processed using the same payment method originally used by the customer, within a 7-15 Working-days timeframe in accordance with Egyptian regulations.

7. Non-Returnable & Non-Refundable Cases

Returns, exchanges, or refunds will not be accepted in the following cases:

  • Change of mind after delivery

  • Preference regarding scent, longevity, or performance

  • Product has been opened or used

  • Damage caused by misuse or improper storage

8. Final Decision

Khyal Store reserves the right to reject any return, exchange, or refund request that does not meet the conditions outlined in this policy, in compliance with applicable laws.

9. Policy Acceptance

By placing an order with Khyal Store, the customer acknowledges and agrees to this Returns, Exchanges & Refund Policy.